The latter is also facing legal action in Canada.Įventbrite is being sued by Sherri Snow, Anthony Piceno and Linda Conner, who each bought tickets via the ticketing firm’s website for different events. In the US – where consumer rights law is less clear cut on these matters and often differs from state to state – festivals Ultra and South By Southwest have both been been sued over their refund policies, as have Live Nation’s ticketing company Ticketmaster and secondary ticketing site StubHub. Policies are also often different for cancelled shows and postponed shows – which can pose interesting questions when a festival is basically cancelled, but organisers insist it has in fact been postponed by twelve months. Whether ticket-holders can automatically claim a cash refund for those shows will depend on each promoter’s terms and conditions and what local consumer rights laws say. The entire live industry, of course, has been dealing with an unprecedented number of cancelled and postponed shows as a result of the COVID-19 shutdown.
Three ticket-buyers claim that the self-service ticketing platform is passing the buck regarding refunds on cancelled and postponed shows to each event’s organiser, adding that the refund policies of both those organisers and the ticketing firm itself violate Californian law. Business News Legal Live Business Eventbrite sued over COVID-19 refunds policy By Chris Cooke | Published on Thursday 11 June 2020Įventbrite is the latest company in the live sector to be sued in the US over its refund policies in the wake of the COVID-19 pandemic.
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